Architecture Overview

The following diagram provides a high-level overview of the Resolve Insights architecture.

Components

Insights comprises four main components:

• Data Collectors (DC)—These are servers performing the discovery of devices and links between them, and the sending of those to the NCEs.
• Normalization and Correlation Engines (NCE)—These are servers on which systems, services, and modules responsible for the maintaining of the Insights backend and frontend are installed. NCEs transform the data collected by the DCs into a more readable state.
• ITSM Integrations—Insights can be integrated with ITSM systems like Cherwell and ServiceNow to keep their databases in sync with the Insights inventory. ITSM systems can be deployed both on-premises and in the cloud.
• Web UI—Insights offers a web user interface that enables you to perform various operations such as visualizing inventory data and network topologies, managing discovery, creating reports, managing applications, and syncing data with ITSM.

Discovery

In a client data center, Insights supports the discovery of:

• Network devices
• Compute devices
• Services running on compute devices
• Storage devices
• Applications (subsets of devices and services directly related to the operation and health of a service or a software application running in your network)

In a hybrid IT environment, the DC can connect to client data centers both on-premises and in the cloud. Communication between them is established via various data collection types such as SSH and Telnet.

See more about device discovery and data connection types.