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Version: SaaS

Using Integration Module Variables

When the ServiceNow Module is available, related variables are discovered in Resolve Actions Express and can be used to define conditions or workflow activities.

To use integration module variables in a condition:

  1. In the condition properties, under Variable Type, select the relevant integration module.
  2. Under Module Form, from the available list of forms, select the relevant form.
  3. Under Object, select the mapped variable.
  4. Complete the condition.

To use integration module variables in activities:

  • Use the convention %variable_name%.
note

In Resolve Actions Express, the names of "State" and "Severity" integration variables are _State and _Severity.