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Version: 11.0

Email Configuration

Email settings allow you to configure an SMTP server through which Resolve Insights will be sending out email notifications. These SMTP settings are required by the Reports functionality.

Configuring an SMTP Server​

Take these steps to configure an SMTP server:

  1. Navigate to Admin Settings > Email Configuration.

    The Email Configuration page is displayed.

  2. Fill in the form fields as follows:

    • Enable Email: Select true from the list to enable SMTP server configuration.
    • SMTP Auth: If authentication is enabled on the SMTP server or an SMTP relay server, select true from the drop-down list. Otherwise, select false.
    • Enable SMTP STARTTLS: TLS is a protocol that encrypts and delivers mail securely, for both inbound and outbound mail traffic. If TLS is configured on the SMTP server, Choose true from the drop-down list, otherwise choose false.
    • SMTP Hostname: Enter the SMTP hostname or IP address of the SMTP server.
    • SMTP Port: Enter SMTP port used on SMTP server. Default port for SMTP is TCP 25. Default Secure SMTP port is TCP 587.
    • Mail From: Enter the email address that will appear as sender in emails.
    • Mail To: Enter a list of email addresses to which to send a test email when you click the Test button. These email addresses will not receive any other email notifications unless you specifically allow them elsewhere. Enter an email address, then press Enter to add it. Repeat to add more email addresses.
    • SMTP Auth User:  If SMTP Auth is set to true, then provide SMTP Auth User in this field. SMTP Auth User is provided by client.
    • SMTP Auth Password: Enter the password for SMTP Auth User.

  3. Click Test to send a test email.
    Double-check your SMTP configuration if you don’t receive the email.

  4. Click Save.

Troubleshooting the SMTP Connection​

If clicking the Test button returns the error "Test failed. Please correct the configuration and try again.", take these steps to troubleshoot it:

  • Credentials check: Contact the domain administrator to reconfirm the access details.

  • User account check: Check if the provided user account has two-factor authentication (2FA) enabled. If this is the case, disable it for this account or use a different account without enabled 2FA.

  • Check if the default SMTP port (TCP 25) and the secure SMTP port (TCP 587) are open between the NCE server and the SMTP server.
    Using telnet is one way to check the connection (both non-secure and secure):

    telnet <SMTP hostname> <port>