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Version: On-Premise 2.1

Send Resolve IM

Activity Description​

Sends an Resolve Actions Express instant message to a User or a Group.

Settings​

  • Notification—The IM recipient(s).
    • User—A specific user in Actions Express (configured in Repository > Recipients).
    • Group—All users in a group.
    • Last response—The recipient who took responsibility for the Incident that triggered the Workflow.
  • Message—The message to be sent.
    • Message Source:
      • Original—The message that triggered the workflow.
      • Custom—Any entered free text.
      • Template—A predefined message (created in Repository > General > Message Templates).
    • Body (only when Custom is selected)—The message body.
    • Template Name (only when Template is selected)—Sends a predefined message template.
    • Send Recovery Notification—Adds the selected recipient to the recovery notification list. Upon incident recovery, all recipients in the recovery list are notified.