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Version: On-Premise 2.1

BMC Remedy Create Record

Activity Description​

Creates a new record in a BMC Remedy form.

Output​

the record ID.

Settings​

  • Module Name – The module in which to create the new record.
  • Form Name – The form in which to create the new record.
  • Properties – The properties to add to the new record. You can add the desired fields in the Property Name column, and their associated values in the Property Value column.

Common Forms - Recommended Fields

This section details the recommended forms/fields for creating new Change, Incident or Problem records with default configurations.

CHG:ChangeInterface_Create:

Create a new Change Request

  • Last_Name [must be a valid value that exists in the user table]
  • First_Name [must be a valid value that exists in the user table]
  • Status [list selection]
  • Change_Type [list selection]
  • Impact [list selection]
  • Urgency [list selection]
  • Description [free text]
  • Short Description [free text]
  • Submitter [free text]
  • Change Timing [list selection]
  • Risk Level [list selection]
  • Company [must be a valid value that exists in the user table]
  • Location Company [must be a valid value that exists in the user table]

HPD:IncidentInterface_Create:

Create a new Incident

  • Last_Name [must be a valid value that exists in the user table]
  • First_Name [must be a valid value that exists in the user table]
  • Status [list selection]
  • Service_Type [list selection]
  • Impact [list selection]
  • Urgency [list selection]
  • Description [free text]
  • Reported source [list selection]
  • Short Description [free text]
  • Submitter [free text]

PBM:ProblemInterface_Create:

Create a new Problem

  • Company [must be a valid value that exists in the user table]
  • Contact Company [must be a valid value that exists in the user table]
  • Last_Name [must be a valid value that exists in the user table]
  • First_Name [must be a valid value that exists in the user table]
  • Status [list selection]
  • Impact [list selection]
  • Investigation Driver [list selection]
  • Known Error Status [list selection]
  • ServiceCI [must be a valid value that exists in the user table]
  • Urgency [list selection]
  • Description [free text]
  • Short Description [free text]
  • Submitter [free text]