Skip to main content
Version: On-Premise 2.4

Set Incident Ticket ID

Activity Description​

Assigns an incident with a Ticket ID, which can be used by another workflow. The ticket number can be retrieved by the Get Incident Ticket ID activity, to perform an incident recovery procedure. The Ticket ID is assigned to a specific incident's Device/Service.

Settings​

  • Use Current Incident/Use Another Incident – Determines whether to set the ticket ID to the incident that triggered the workflow, or another incident.
  • Type: Device/Service – Determines whether the incident is ascribed to a Device or a Service.
  • Name – The name of the constant/dynamic incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %DeviceName%
  • Classification – The classification of the incident's Device/Service (if you selected using a constant incident, the list changes according to Type selection).
    Example: %AlertType%
  • Ticket Id – A string used as the incident's ticket ID.
    Example: %TicketNumber%
note

You can leave Name/Classification unselected.