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SN Update Record

Activity Description​

Updates an existing record in ServiceNow.

Output​

Success/Failure

Settings​

  • Module Name – The name of the ServiceNow module in Resolve Actions.
  • Form Name – The name of the ServiceNow form.
  • Properties – The properties to add to the Properties section or remove from it. Field names are values to be used to create the new record.
note

The key icon next to a field specifies the field that will be used as a primary key. The default key is the "Number" field (which is a mandatory property). Check or uncheck a field as a primary key by double-clicking the location of the key icon.

note

To update a "checkbox" type field, set its value to true/false.

SNUpdateRecord.png